In a profession known for dry numbers, matter-of-fact detailing and occasional “stuffiness,” Pam McNair is a breath of fresh air. The vice president of The Mint Bank in Kingwood has a reputation for service, both to her customers and to the community at large.
The blue-eyed blonde is a constant friendly face to those entering the bank on any given day and it is a role she cherishes.
"I started at Main Street Bank in 2006 and, 10 years later, I am still serving many of the same customers. I treat everyone as if they were my own mother or sister. I shoot straight with clients because banking is a matter of trust. When you are handling their money, you must earn their trust and be passionate about their needs," she said.
The Mint, McNair said, offers a different climate and level of service than the large corporate banks.
"We have truly personal service. When you call us, you get a person who answers. When you walk in, we take ownership of your needs. Big banks transfer you to four different desks in one lobby, just trying to find answers to a customer's question. That doesn't happen at The Mint," she said.
“I’ve always been in banking and always worked with numbers. I worked my way up from teller to branch manager in three years. Main Street Bank was eventually bought out by Green Bank and I stayed with them for 10 years. In November 2015, I came over to The Mint National Bank,” said McNair.
“I’m very proud to work for a locally owned and operated community bank that supports the community. One of the benefits of working with a locally owned bank is that we are here. We don’t tell our customers to call an 800 number. If they have a question, they call us and talk to a person sitting in Kingwood, Texas. I know my customers by name; I’ve been through births and deaths with them – that’s important to me. We live here, we work here, we know who you are, and you are talking to a real, live person,” said McNair.
David Bubier, president of The Mint, is effusive in his praise of McNair.
"Pam brought her high-energy, customer-oriented enthusiasm with her and immediately stepped in to fill the role we needed her to fill, said Bubier. “Pam joined The Mint team in December 2015 in a new leadership role, in charge of our bankwide deposit development activities. With four offices now open and two in the planning stage, Pam provides the support to help each office effectively market, open and service deposit accounts," he added.
McNair brings that talent to the community, too. A few months ago, she became the president of the Humble Rotary, a service organization with a long history of community endeavors. She also serves as the treasurer on the Pines Montessori School board and is treasurer for the Gulf Coast Leadership Institute.
McNair is no stranger to hard work and perseverance. At the age of 14, she began working as a janitor at a grade school in Kuna, Idaho, while attending high school, to help support her family. McNair’s parents divorced when she was a teenager, and her newly single mother struggled to make ends meet. McNair said the family moved around a lot while she was growing up.
“I have moved 55 times in my life. Sometimes we moved across town, and sometimes from state to state. I lived in California, Oregon, Idaho and Utah until I moved to Texas from Salt Lake City in 2005," she said.
After her marriage ended in 2013, McNair said she decided to go back to school to finish her college degree.
“I decided I wanted to be a better provider and a better role model for my daughters. That’s when I got involved with the Rotary. My grandfather was a Rotarian and was the president of his club in California. My dad was also a Rotarian," she said.
McNair said her involvement with the Rotary has been an excellent experience for her and for her two teenage daughters, Taylor, 15, and Tessa, 14.
“The Rotary is a great foundation for me to give back to my kids. My girls participate in all sorts of Rotary events which let them see that the life they have been given is extremely blessed when compared to kids in the world who have no food, no shoes, no sanitation and no education.”
She continued, “People with many different careers join the Rotary, but they are all similar in that they are a caliber of people you want to be with. You want to surround yourself with people who are fantastic in what they do. By joining Rotary, I’ve developed a circle of friends who are working together to make this community the best possible place to live and work.”
McNair's friend, Connie Chandler, admires McNair for her servant attitude.
"Pam is very compassionate about education and children, and that is why I wanted to have her serve on the board at Pines Montessori School. She is very active in our community and nonprofit organizations, always giving her all to every endeavor she undertakes. Pam is a dear friend who is caring, supportive and fun. Her best job is being a terrific mother to two beautiful daughters. I am honored to call Pam my friend, " said Chandler.
McNair's spare moments go to reading, sewing and "junking" – sometimes called "antiquing" – often in the search for another Royal Doulton Toby mug for her collection. Her daughters' activities -- Tessa plays volleyball and basketball and runs track, while Taylor is involved with FFA and raising animals --keeps her busy, too.
McNair looks for blessings in every situation. "My youth wasn't easy," she said, "but I am determined to be the best I can; to be the best role model I can to my daughters and to stay positive. I was often told growing up, 'It doesn't matter where you came from, it's what you do with it that matters.'"